Happy Doggy
Privacy Policy
Information We Collect
In operating our website we may collect and process the following data about you:
- Details of your visits to our website including traffic data (website analytics ie: Google analytics), location data and click data.
- Information that you have provided by filling in forms on our website.
Plus other information provided to us when you communicate with us via email or telephone for any reason.
Use of Your Information
The information that we collect and store relating to you and your pet is primarily used to enable us to provide our services to you. In addition we may use the information for the following purposes:
- To provide you with information relating to our products or services.
- To meet our contractual commitments to you.
- To add into a 3rd party US based pet sitting software, Time to Pet, if agreed by you, of which you will receive your own login to and will be be able to view the data we have on you, that we can see, at any time.
- To add into a 3rd party Canadian based walking app, Doggy Logs, if agreed by you.
- To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
- To notify you about any changes to our website that may affect our service.
- Please be advised that we do not reveal information about identifiable individuals to anyone other than our employees or contractors.
- To share with other Happy Doggy Daycare branches to allow easy transition of using services with any of our other branches.
- We may also share pictures of your pet if agreed by you, on social media, promotional material and our website.
- Please note, links from 3rd party websites to our website (ie Facebook, Find Pet Boarding, other directories) may store your data. As a 3rd party data controllers we have no control over how they use your data, they will have Privacy Policies of their own.
Storing Your Personal Data
We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy. Data that is provided to us electronically will be stored on your main branch owner’s personal computer (and with other Happy Doggy branches if agreed by you) paper copies of contracts (that you will have signed) and vaccination certificates (provided by you) will be stored securely at the main branch’s home.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.
Disclosing Your Information
Where applicable and with permission from yourself, we may disclose your personal and pet’s information to a member of our staff or other Happy Doggy branches. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact your main branch.
Deletion of Data
Should you decide, for any reason, at any time, that you wish us to delete any data we hold about your from our records, please email your main branch telling them this is the case and they will carry out your request within two working days. Deleting data we have on you and your pet will result in the immediate termination of our contract and services with you.
If we no longer look after your pet(s) and you do not intend to use our services again, please contact us and let us know if you would like your data deleted.
We review the customer data we hold every 6 months and will delete/destroy any data older than 12 months if we have not looked after your pet within a 13 month period, unless you ask us, in writing, to keep your data, for future use. If additional services are required after your data has been deleted/destroyed you will need to complete a new contract with us.
Third Party Links
You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Google Analytics
We use Google Analytics and other analytics packages to analyse the use of our site. We do not share any data we collect with any third parties for the purposes of marketing their own products. Any data collected is used to identify how website visitors come to the site (whether by referral, cost per click advertising or, for example, clicking on links contained in emails we send to customers who have signed up to receive emails from us) and their behaviour on the site through (where applicable) to completing a purchase. All data captured in this way is anonymous.
We use Google Analytics and other analytic packages to analyse the use of our site. We collect:
- demographic data
- visits, clicks and conversion statistics
- remarketing features
If you wish to opt out of Google Analytics’ tracking please follow this link. You can manage the data that Google uses to determine ads presented to you by Google searches here
Use of Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
Changes to our privacy policy
Happy Doggy may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.
Contacting Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at lyndsay@happydoggydaycare.co.uk
Happy Doggy Trowbridge
Happy Doggy Melksham
Happy Doggy Salisbury
Happy Doggy Worton, Devizes
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